This week a prospective client asked me to answer this question: “what are the top 5-10 examples of what companies do wrong when implementing an ECM solution?” Here are my thoughts.
- Create a records management department of one.
- Make sure you set perfection as the goal.
- Implement the technology before the policy.
- Allow software capabilities to determine your agenda.
- Don’t worry about formally defining requirements.
- Don’t get real senior management commitment (how will they handle complaints from their favorite earners? Who will they side with?)
- Don’t adapt corporate governance to IG.
- Treat IG as a project.
- Don’t realistically estimate costs and benefits.
- Assume that users want this. Also assume that business units and departments will equally see the value of ECM.
- Set unrealistic timelines and arbitrary deadlines.
Do you disagree? What did I miss?
Stay tuned for my next blog post, which will be answering another question they asked: “provide the top 5-10 examples of what we can do to ensure success.”